Transition to Proximity FAQ page by Darin

6/22/18

Q. Is Iron Clad going away to be replaced by Proximity? A. No, Proximity is just the software we are using to manage our Coworking space.

6/19/18

Note: KISI no longer works in either of our Wamego or MHK Spaces. Those doors are now accessed through Proximity. If you have successfully logged in to Proximity, you should add the keys to your phone following these directions. Add keys to your phone. You must have your location services turned on for Proximity to know you are at the door.

Q. Why aren't keys showing up for me? A. The most likely reason is that you don't have access at that time. For example nights and weekends members will only show keys available during the nights and weekends and from 12-7 in the morning, and 5-12 in the evening.

6/18/18

Q. Do I have to enter a credit card to submit a reservation? A. Yes if you do if you don't have payment information already entered in for your membership. Once you do that you don't have to do it it every time.

Q. Can I be reimbursed for cancellations? A. We will need to manually do that for you if that happens. Let us know as early as possible so others have the chance to use the room if needed.

Q. Is there a way to edit my reservation? A. Not at this time. You'll need to cancel and redo your reservation. - Let us know if you need a reimbursement.

6/17/18:

Q. How do I get charged for reservations in Proximity? A. Unlike Cobot which consolidated your reservations and charged you at the beginning of the next month, with Proximity when you make a reservation for a conference room, you are charged for the reservation the moment you make the reservation.

6/10/18:

Q. How do I make a reservation in Proximity? A. Login to Proximity. Make sure you are in the correct space by looking at the lower left where it "Spaces". Once you are in the correct space, at the top you will see "Conference Rooms". Click on that and select "Book Now" and follow the prompts.

Q. Where do I book my reservations? Cobot or Proximity? A. Proximity. As of today we have put a hold on changing the calendar through Cobot to eliminate confusion. Let us know if you need to change an existing booking it's no problem.

Q. I've seen a listing of companies posted in the Proximity Network. How do I put my business in there? A. Go to either Iron Clad Wamego or Iron Clad MHK  and click on "Companies" at the top of the page. You can also go directly to those pages at Iron Clad Wamego Companies or  Iron Clad MHK Companies. Once you are there it will give you the option to "Add a Company". Let us know how it goes. We would love to see a huge listing of companies in the Wamego and Manhattan Area. This information is accessible from anyone anywhere.

Q. Do I need to do anything yet? A. Yes, you should have received an email from proximity. Please follow the directions in that email to create a password and make sure you can access your account in proximity.

6/9/18:

Q. I tried to get the keys app working. when I go into my profile to download my keys nothing shows up? A. It’s not working yet. Until it does use the KISI app.

Q. I've joined the Wamego space on Proximity, will I also need to go thru the MHK message and set a password for that? A. You can only have one proximity login but you can join multiple spaces. When you are logged in you should see the separate spaces along the left hand side toward the bottom. Right now for example it shows I have membership at 3 locations. The 2 Iron Clads and also a membership to a space in Montana that I have been communicating with. I joined as a free community member. If you happen to be traveling near a Proximity space I would look into checking them out.

Q. The membership page on proximity.space shows two membership entries (Wamego & MHK) with two payments ($145 each for Level Up option). Will this be consolidated to a single payment for the two sites? A. You will only need to pay for one space and the other space will be the same level of access but be free. The way this will work is one of your Iron Clad memberships will be paid for and the other one will be identical but have a 100% discount.

Q. Will the Kisi app still be functional for a while? A. Yes KISI is still fully functional. During this transition we will be installing new KISI hardware and then we will switch over to the Proximity access route. We will let you know when that is available.

Q. The transition to Proximity seems like a Classic win-win. A. Yes I think this is going to change us in a positive way. Firstly as the Proximity network grows, it can potentially provide more value to our members. I’m happy with the outlook on this.